Viewrail reserves the right to amend shipping rates at its discretion and at any point during the process.
Freight Shipping Costs:
- Orders below $1,000 = Actual cost, $150 min.
- Orders $1,000-$5,000 = $250 flat rate
- Orders $5,000-$10,000 = $350 flat rate
- Orders $10,000+ East of Mississippi River = $500 flat rate
- Orders $10,000+ West of Mississippi River = $1,000 flat rate
Standard Ground Shipping Costs:
- Orders below $1,000 = Actual cost, $25 min.
- Orders $1,000-$5,000 = $50 flat rate
- Orders $5,000+ = $100 flat rate
All standard freight decisions are to be made at Viewrail’s discretion. Viewrail operates its own delivery service in select regions.
Small package deliveries will be made with UPS or US Mail. Express shipping is only available at the customers’ cost, including any remakes or additional products. Carrier tracking information is considered proof of delivery for all shipments.
All orders with a handrail or rods over 8ft will be delivered via Less Than Truckload (LTL) Shipment. Large LTL shipments will be made with a number of LTL carriers. Please contact your sales representative if you are interested in LTL’s “no appointment necessary” delivery. If you choose this option you have 24hrs to report any shortages and damages. Carrier will send texts and photos during the delivery process.
On standard LTL deliveries, damaged packages and/or missing parcels must be reported on the BOL before signing. The customer will be responsible for paying for replacement items if they fail to report damages and/or missing parcels on the BOL.
If the shipping address is changed after the product ships out from our facility, additional re-consignment fees from the shipping company will be applied to the customer
Please note: LTL carriers are only contracted to deliver orders to the curb, not to the house.
Customers are responsible for any additional fees required for re-delivery of products as a result of a missed delivery.
If a customer is not able to receive a shipment at the scheduled delivery time proposed by the shipping company, the customer is responsible for any storage fees or other fees associated with the delayed shipment.
For floating stair projects, we recommend that you have 4-5 people on site for the delivery to get the products from the truck to where they need to go.
A forklift rental can be helpful, and we recommend one for the delivery of glass panels.