Warranty on Finishes

Read below on our warranty offerings for our different finish options on our metal products. Feel free to reach out to us using our customer service form or by phone if you have any further questions. Please be sure to retain your order number and pertinent details for the duration of your warranty period.

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General Warranty Information
Speedboat Floating Stair and Glass

Viewrail reserves the right to either refund, repair, or replace the product under warranty. Warranties will cover the cost of the product, but will not cover the cost of removal or installation. For both Fluoropolymer and 2205 Stainless Steel warranties, after 5 years the relevant warranty will specifically cover the affected parts of the system. Any unaffected parts are not covered. To file a claim, please email us at custserv@viewrail.com. Include your original order number, a brief description of the issue, and pictures of the issue.

Standard Powder Coat Warranty

1-5 Years

Standard powder coats are warrantied for 1 year for exterior projects and up to 5 years for interior projects to cover fading, adhesion, and corrosion as a result of finish failure. *This warranty covers normal uses and will not include impact upon the finish from objects. For interior and exterior use, the warranty will cover any location 5+ miles from a salt water body of water and does not cover “acts of God.”

It is important to note that if a Standard Powder Coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any Standard Powder Coat within 5 miles of the coast will not be warrantied.

For best results, use a Standard powder coat anywhere intense weathering is not a threat.

Cable Railing on a Beach Deck

Fluoropolymer Powder Coat Warranty

10 Years

Fluoropolymer powder coats are warrantied for 10 years to cover fading, adhesion, and corrosion as a result of finish failure.** This warranty is applicable under normal use and does not include impact upon the finish from objects. For interior and exterior projects, this includes any coastal or non coastal location, but does not cover “acts of God.”

It is important to note that due to the chemical nature of 304 Stainless Steel a Fluoropolymer Powder Coat will not make this a coastal solution. Any Fluoropolymer Powder Coat on a 304 SS post will not be warrantied within 5 miles a body of salt water.

For best results, use Fluoropolymer powder coats anywhere close to salt water, or any exterior project receiving intense, direct sunlight. Fluoropolymer is designed to withstand UV rays and salt water corrosion.

Years Since Purchase Date Percentage of Affected Product Cost Covered
5 Years or Less 100%
5-6 Years 90%
6-7 Years 80%
7-8 Years 70%
8-9 Years 60%
9-10 Years 50%
Warranties on Brushed Finishes
Sleek Stainless Steel Posts
304 Brushed Stainless Steel

1-5 Years

A 304 SS Brushed Finish is warrantied for 1 year for exterior projects and up to 5 years for interior projects. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.

This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, this includes any location 5+ miles from a saltwater coast and does not cover “acts of God.”

It is important to note that due to the chemical nature of 304 Stainless Steel a Fluoropolymer Powder Coat will not make this a coastal solution. Any Fluoropolymer Powder Coat on a 304 Stainless Steel post will not be warrantied within 5 miles a body of salt water.

For best results, use 304 Stainless Steel with a brushed finish anywhere acidic rain or salt corrosion is not a threat.

Stainless Steel Glass Railing Posts
2205 Brushed Stainless Steel

10 Years

A 2205 Stainless Steel Brushed Finish is warrantied for 10 years.The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.

This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, includes any coastal or non coastal location, but does not cover “acts of God.”

It is important to note that if a Standard Powder Coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any Standard Powder Coat within 5 miles of the coast will not be warrantied.

Please note that a brushed 2205 Finish is not warrantied in Connecticut or Long Island due to the intense salt concentration there. Instead, we recommend our Aluminum with a Fluoropolymer finish.

Years Since Purchase Date Percentage of Affected Product Cost Covered
5 Years or Less 100%
5-6 Years 90%
6-7 Years 80%
7-8 Years 70%
8-9 Years 60%
9-10 Years 50%

* Color retention: <5 delta E
Chalk resistance: chalk 8
Gloss retention: 30% retention

**Color retention: <5 delta E
Chalk resistance: chalk 8
Gloss retention: 50% retention

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