Viewrail reserves the right to either refund, repair, or replace the product under warranty. Warranties will cover the cost of the product, but will not cover the cost of removal or installation unless your order meets the requirements of Viewrail’s labor and
workmanship warranty. Any labor warranty in subject to prior approval of a Viewrail field
service manager. For both Fluoropolymer and 2205 Stainless Steel warranties, after 5 years the relevant warranty will specifically cover the affected parts of the system. Any unaffected parts are not covered.
In the event of a claim, we may require the old part back for testing or that you provide photos or video of the issue. All replacements and solutions are at the discretion of Viewrail to offer.
To file a claim, please contact Viewrail. Include your original order number, a brief description of the issue, and pictures of the issue.