Viewrail reserves the right to either refund, repair, or replace the product under warranty. Warranties will cover the cost of the product, but will not cover the cost of removal or installation. For both Fluoropolymer and 2205 Stainless Steel warranties, after 5 years the relevant warranty will specifically cover the affected parts of the system. Any unaffected parts are not covered.
In the event of a claim, we may require the old part back for testing or that you provide photos or video of the issue. All replacements and solutions are at the discretion of Viewrail to offer.
To file a claim, please contact Viewrail. Include your original order number, a brief description of the issue, and pictures of the issue.
Viewrail warrants that all metal products will be free from defects in material and workmanship under normal use applications.
Viewrail offers a 10 year warranty on the structural integrity of the custom-made metal products.
Viewrail warrants that all Viewrail stringers, plates, and brackets shall be free from defects in material and workmanship under normal use, conditions, installation, and maintenance in accordance with product specifications for 10 years from the date of purchase.
Any exterior application of the FLIGHT product line must be disclosed at the time of purchase and the proper materials must be selected at that time.
Standard powder coats are warrantied for 1 year for exterior projects and up to 5 years for interior projects to cover fading, adhesion, and corrosion as a result of finish failure. *This warranty covers normal uses and will not include impact upon the finish from objects. For interior and exterior use, the warranty will cover any location 10 miles from saltwater and does not cover “acts of God.”
It is important to note that if a standard powder coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the standard powder coat will begin to chip or fade when exposed to salt. Any standard powder coat within 10 miles of the coast will not be warrantied.
For best results, use a standard powder coat anywhere intense weathering is not a threat.
*As Defined By:
Fluoropolymer powder coats are warrantied for 10 years to cover fading, adhesion, and corrosion as a result of finish failure.** This warranty is applicable under normal use and does not include impact upon the finish from objects. For interior and exterior projects, this includes any coastal or non-coastal location, but does not cover “acts of God.”
It is important to note that due to the chemical nature of 304 stainless steel a fluoropolymer powder coat will not make this a coastal solution. Any fluoropolymer powder coat on a 304 stainless steel post will not be warrantied within 10 miles of saltwater.
For best results, use fluoropolymer powder coats anywhere close to saltwater, or any exterior project receiving intense, direct sunlight. Fluoropolymer is designed to withstand UV rays and saltwater corrosion.
If a successful warranty claim is filed:
**As Defined By:
A 304 stainless steel brushed finish is warrantied for 1 year for exterior projects and up to 5 years for interior projects. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.
This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, this includes any location 10 miles from a saltwater coast and does not cover “acts of God.”
It is important to note that due to the chemical nature of 304 stainless steel a fluoropolymer powder coat will not make this a coastal solution. Any fluoropolymer powder coat on a 304 stainless steel post will not be warrantied within 10 miles of saltwater.
For best results, use 304 stainless steel with a brushed finish anywhere acidic rain or salt corrosion is not a threat.
A 2205 stainless steel brushed finish is warrantied for 10 years. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.
This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, includes any coastal or non-coastal location, but does not cover “acts of God.”
It is important to note that if a standard powder coat is applied on 2205 stainless steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any standard powder coat within 10 miles of the coast will not be warrantied.
Please note that a brushed 2205 finish is not warranted in Connecticut or Long Island due to the intense salt concentration there. Instead, we recommend aluminum with a fluoropolymer finish.
If a successful warranty claim is filed:
Viewrail recommends using a fluoropolymer finish for any exterior application within 10 miles of saltwater. The use of non-fluoropolymer finish within 10 miles of saltwater or customers in Long Island or surrounding coastal Connecticut areas will result in a null and voided warranty. See Coastal Environment Product Policy for more details.
The Viewrail warranty applies only to normal use and reasonable wear conditions. Damage suffered as a result of unintended use of the product or “Acts of God” (ie. house fire or natural disaster, etc.) are not covered as a part of the Viewrail warranty.
Metal Products: Viewrail metal products that are not installed according to the provided installation instructions will result in a null and voided warranty. Products shall be used for their intended purpose only. Do not hang or support other products from the Viewrail railing infill systems. Doing so will result in a null and voided warranty.
Wood Products: Viewrail offers a 5 year warranty on the structural integrity of all custom manufactured and finished wood products under normal use. Viewrail does not provide a warranty for wood products that it does not finish or seal in its facility. Viewrail does not offer a warranty on stain color retention, match, or finish performance.
Glass Products: Viewrail will replace glass panels that arrive at the shipping address damaged, chipped, scratched, or different from the approved drawings. Viewrail does not warranty third-party glass mounting hardware, as such, providing your own glass mounting hardware will result in a null and voided warranty.
Any products which are not properly maintained according to the guidelines set in the “Care and Maintenance” section will result in a null and voided warranty.
It is the responsibility of the customer to uncrate and inspect all products prior to installation for damages within 5 business days of the delivery date. Damage claims must be filed with the Viewrail team within 5 business days of the delivery date. Damage claims filed after the product has been installed will not be honored, regardless of when they are filed.
In the event of a product warranty claim or a damage claim, Viewrail may require the part be returned to its facilities or photos/videos be taken of the issue. All solutions and replacements are at the discretion of Viewrail to offer. See Return Policy for more details.
To file a warranty claim, email custserv@Viewrail.com. Include your original order number, a brief description of the issue, and pictures of the issue.
An installation that does not follow the Viewrail installation guidelines, or providing your own glass or hardware or panels or treads will result in a null and voided warranty.
In the event of a powder coat warranty claim please please email custserv@viewrail.com in order to obtain a chalk and gloss kit. Powder coat claims will only be considered if the issue is present in greater than 10% of the products in your system.
Viewrail does not offer a warranty on iron balusters.
