Viewrail warrants that all metal products will be free from defects in material and workmanship under normal use applications.
Viewrail offers a ten (10) year warranty on the structural integrity of the custom made metal products. In the event of a claim, we may require the old part back for testing or that you provide photos or video of the issue. All replacements and solutions are at the discretion of Viewrail to offer.
Viewrail warrants that all Viewrail stringers, plates, and brackets shall be free from defects in material and workmanship under normal use, conditions, installation, and maintenance in accordance with product specifications for ten (10) years from the date of purchase.
Any exterior application of the FLIGHT product line must be disclosed at the time of purchase and the proper materials must be selected at that time.
Viewrail reserves the right to either refund, repair, or replace the product under warranty. Warranties will cover the cost of the product, but will not cover the cost of removal or installation. For both Fluoropolymer and 2205 Stainless Steel warranties, after 5 years the relevant warranty will specifically cover the affected parts of the system. Any unaffected parts are not covered. To file a claim, please email us at custserv@viewrail.com. Include your original order number, a brief description of the issue, and pictures of the issue.
Standard powder coats are warrantied for 1 year for exterior projects and up to 5 years for interior projects to cover fading, adhesion, and corrosion as a result of finish failure. *This warranty covers normal uses and will not include impact upon the finish from objects. For interior and exterior use, the warranty will cover any location 5+ miles from a salt water body of water and does not cover “acts of God.”
It is important to note that if a Standard Powder Coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any Standard Powder Coat within 5 miles of the coast will not be warrantied.For best results, use a Standard powder coat anywhere intense weathering is not a threat.
Fluoropolymer powder coats are warrantied for 10 years to cover fading, adhesion, and corrosion as a result of finish failure.** This warranty is applicable under normal use and does not include impact upon the finish from objects. For interior and exterior projects, this includes any coastal or non coastal location, but does not cover “acts of God.”
It is important to note that due to the chemical nature of 304 Stainless Steel a Fluoropolymer Powder Coat will not make this a coastal solution. Any Fluoropolymer Powder Coat on a 304 SS post will not be warrantied within 5 miles a body of salt water.
For best results, use Fluoropolymer powder coats anywhere close to salt water, or any exterior project receiving intense, direct sunlight. Fluoropolymer is designed to withstand UV rays and salt water corrosion.
If a successful warranty claim is filed:
A 304 SS Brushed Finish is warrantied for 1 year for exterior projects and up to 5 years for interior projects. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.
This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, this includes any location 5+ miles from a saltwater coast and does not cover “acts of God.”
It is important to note that due to the chemical nature of 304 Stainless Steel a Fluoropolymer Powder Coat will not make this a coastal solution. Any Fluoropolymer Powder Coat on a 304 Stainless Steel post will not be warrantied within 5 miles a body of salt water.
For best results, use 304 Stainless Steel with a brushed finish anywhere acidic rain or salt corrosion is not a threat.
A 2205 Stainless Steel Brushed Finish is warrantied for 10 years.The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.
This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, includes any coastal or non coastal location, but does not cover “acts of God.”
It is imtortant to note that if a Standard Powder Coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any Standard Powder Coat within 5 miles of the coast will not be warrantied.
Please note that a brushed 2205 Finish is not warrantied in Connecticut or Long Island due to the intense salt concentration there. Instead, we recommend our Aluminum with a Fluoropolymer finish.
If a successful warranty claim is filed:
*As Defined By:
**As Defined By:
Viewrail recommends using a fluoropolymer finish for any exterior application within five (5) miles of corrosive water (ie. coastline, chlorine pools, etc.). The use of non-fluoropolymer finish for coastal sites will result in a null and voided warranty.