LED Controller Recall Notice

Viewrail, in conjunction with the U.S. Consumer Product Safety Commission (CPSC), is voluntarily recalling certain LED modules (controllers) used in our FLIGHT Floating Stair systems due to a potential safety issue.

We have received reports of LED modules that may overheat, posing a potential burn or fire hazard. While no injuries or property damage have been reported, we are taking proactive steps to ensure your safety and peace of mind.

WHAT ARE WE OFFERING?

We are offering a refund ($125 per module or price of the module listed in your purchase receipt) or free replacement modules to any customer who has encountered this issue as well as any customer who would like to proactively replace their module, even if no problem has occurred.

WHAT DO YOU NEED TO DO?

Fill out the form below and include the order number for the order with the controller(s) you’d like to refund or replace. We’ll contact you to get the process moving as soon as possible.

HAVE QUESTIONS?

If you need additional assistance, you can reach us at [email protected] or by calling us at (888) 500-2151.

We sincerely apologize for any inconvenience this may cause and thank you for your understanding. Your safety is our highest priority, and we’re committed to resolving this issue quickly and thoroughly.

Sincerely,
The Viewrail Team

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Request a Replacement Module

Frequently Asked Questions

Which products are affected?

Only modules sold with stair and railing systems with integrated LEDs are affected. No other Viewrail products are impacted by this recall.

What action has Viewrail taken?

We have been working in conjunction with the U.S. Consumer Product Safety Commission (CPSC). We are offering a refund ($125 per module) or free replacement modules to any customer who has encountered this issue as well as any customer who would like to proactively replace their module, even if no problem has occurred. Fill out this quick form to get your refund or replacement module(s).

Have any injuries been reported?

No, no injuries or property damage has been reported.

Has any property damage been reported

No, no property damage or injury has been reported.

How do I get a new module?

Fill out the form above and we’ll reach out to you to get the process started.

Who will install it?

Viewrail will coordinate a scheduled site visit to review and replace the unit.

How do I dispose of the recalled module?

The technician installing the new module will be responsible for safely disposing of the recalled module according to your local regulations.

LED Module Recall Notice

Viewrail, in conjunction with the U.S. Consumer Product Safety Commission (CPSC), is voluntarily recalling certain LED modules (controllers) used in our FLIGHT Floating Stair systems due to a potential safety issue.

Request a Replacement Module

Frequently Asked Questions