Viewrail reserves the right to either refund, repair, or replace the product under warranty. Warranties will cover the cost of the product, but will not cover the cost of removal or installation. For both Fluoropolymer and 2205 Stainless Steel warranties, after 5 years the relevant warranty will specifically cover the affected parts of the system. Any unaffected parts are not covered. To file a claim, please email us at [email protected]. Include your original order number, a brief description of the issue, and pictures of the issue.
Standard Powder Coat Warranty
1-5 Years
Standard powder coats are warrantied for 1 year for exterior projects and up to 5 years for interior projects to cover fading, adhesion, and corrosion as a result of finish failure. *This warranty covers normal uses and will not include impact upon the finish from objects. For interior and exterior use, the warranty will cover any location 5+ miles from a salt water body of water and does not cover “acts of God.”
It is important to note that if a Standard Powder Coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any Standard Powder Coat within 10 miles of the coast will not be warrantied.
For best results, use a Standard powder coat anywhere intense weathering is not a threat.
Endurance Powder Coat Warranty
10 Years
Endurance Powder Coats are warrantied for 10 years to cover fading, adhesion, and corrosion as a result of finish failure.** This warranty is applicable under normal use and does not include impact upon the finish from objects. For interior and exterior projects, this includes any coastal or non coastal location, but does not cover “acts of God.”
It is important to note that due to the chemical nature of 304 Stainless Steel an Endurance Powder Coat will not make this a coastal solution. Any Endurance Powder Coat on a 304 SS post will not be warrantied within 10 miles a body of salt water.
For best results, use Endurance Powder Coats anywhere close to salt water, or any exterior project receiving intense, direct sunlight. Fluoropolymer is designed to withstand UV rays and salt water corrosion.
| Years Since Purchase Date | Percentage of Affected Product Cost Covered |
| 5 Years or Less | 100% |
| 5-6 Years | 90% |
| 6-7 Years | 80% |
| 7-8 Years | 70% |
| 8-9 Years | 60% |
| 9-10 Years | 50% |
1-5 Years
A 304 SS Brushed Finish is warrantied for 1 year for exterior projects and up to 5 years for interior projects. The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.
This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, this includes any location 5+ miles from a saltwater coast and does not cover “acts of God.”
It is important to note that due to the chemical nature of 304 Stainless Steel an Endurance Powder Coat will not make this a coastal solution. Any Endurance Powder Coat on a 304 Stainless Steel post will not be warrantied within 10 miles a body of salt water.
For best results, use 304 Stainless Steel with a brushed finish anywhere acidic rain or salt corrosion is not a threat.
10 Years
A 2205 Stainless Steel Brushed Finish is warrantied for 10 years.The warranty covers the finish of the steel and protects against corrosion. Corrosion will be defined as a structural and permanent defect in the steel. It is important to understand that surface corrosion is different from structural corrosion, in that surface corrosion can often be cleaned or removed with correct stainless steel cleaning equipment.
This is available under normal use and does not include impact upon the finish from objects. For interior and exterior use, includes any coastal or non coastal location, but does not cover “acts of God.”
It is important to note that if a Standard Powder Coat is applied on 2205 Stainless Steel, this is not considered a coastal solution. While the actual steel will be unaffected, it is likely the Standard Powder Coat will begin to chip or fade when exposed to salt. Any Standard Powder Coat within 10 miles of the coast will not be warrantied.
Please note that a brushed 2205 Finish is not warrantied in Connecticut or Long Island due to the intense salt concentration there. Instead, we recommend our Aluminum with a Fluoropolymer finish.
| Years Since Purchase Date | Percentage of Affected Product Cost Covered |
| 5 Years or Less | 100% |
| 5-6 Years | 90% |
| 6-7 Years | 80% |
| 7-8 Years | 70% |
| 8-9 Years | 60% |
| 9-10 Years | 50% |
* Color retention: <5 delta e
Chalk resistance: chalk 8
Gloss retention: 30% retention
**Color retention: <5 delta e
Chalk resistance: chalk 8
Gloss retention: 50% retention
Feel free to reach out to our Customer Service team to talk with a product expert!